Simply clean with a SOFT toothbrush or sponge and washing up liquid (dish soap).  Do not use harsh chemicals.

If your dog is likely to roll in undesirable substances, we recommend cleaning it as soon as possible. Some substances may permanently stain light-coloured Biothane. 

Regular cleaning will maintain your items in the best condition and may maximise their lifespan.

Our collars will comfortably withstand use in freshwater!

Ensure collars are rinsed off after going to the beach, used in saltwater or in chemically treated water. We recommend you do not use collars featuring Black hardware or Colour Shifting crystals on the beach or in saltwater. 

We do not recommend collars be left on your dog when unattended. Although they are tough, they are not invincible and excessive scratching, biting, or rolling may damage the collar. 

Cloud Nine Collars is not responsible for any deaths or injuries which occur whilst wearing our accessories.

Brass hardware will tarnish light coloured Biothane and may mark darker coloured Biothane. 

Black hardware is purely decorative, the black colour is coated on a different metal underneath (usually zinc or brass) and will fade/chip to the original colour with time.

Remove collars during the application and drying of spot on flea treatment. The chemicals can accelerate the degradation of Biothane. Our collars should not be worn in conjunction with a flea collar.